Frequently asked
questions
Everything about eligibility, medications, shipping, your account and safety. Still unsure? Reach us anytime at [email protected].
Medications & Refills
What medications does Welm prescribe?
Welm currently offers Semaglutide, Tirzepatide, NAD+, Sermorelin, MICC, and Methylcobalamin (B12) protocols. New programs are added regularly.
When will I receive my medication?
Once your provider approves, your prescription is sent to a partner pharmacy. Most medications are prepared and shipped within about five business days.
Are the medications FDA-approved?
No. Compounded medications are not FDA-approved. They are prepared by a licensed pharmacy against an individual prescription and have not been evaluated by FDA for safety, effectiveness or quality.
How do refills work?
Depending on your plan, you may complete a follow-up assessment before refills are approved. Refills are not automatic unless you are enrolled in a subscription plan.
What if I experience side effects?
Contact your provider through the patient portal for guidance. For severe or life-threatening symptoms, seek immediate medical attention.
My Account
How does the online process work?
1) Complete your online assessment. 2) A licensed provider reviews it. 3) If medically appropriate, a prescription is sent to a pharmacy. 4) Your medication ships directly to your home.
Am I eligible to enroll?
Eligibility is determined by a licensed provider after reviewing your assessment, medical history, current medications, and, when required, lab results.
Does Welm accept insurance?
Not currently. Welm offers transparent, affordable cash-pay pricing without the complexities of insurance billing.
Is Welm available in my state?
Welm is currently licensed in 36 states and Washington, D.C. Your state is confirmed during intake, if we are not open where you live yet, we will notify you the moment we are.
How do I update payment or cancel?
Manage payment methods and cancellations through your subscription portal. Please allow notice before your next billing cycle.
About & Safety
Is my personal and medical information secure?
Yes. Welm uses secure, HIPAA-compliant technology platforms to protect your personal and medical information.
Who writes the prescriptions?
Licensed healthcare providers, including physicians and nurse practitioners, who review your medical history to determine whether treatment is appropriate.
Can I enroll on behalf of someone else?
No. The assessment must be completed by the individual seeking care, who must be over 18.
What if I have an urgent health issue?
For urgent or emergency issues, call 911 or go to the nearest emergency room. The platform is not monitored in real time for emergency submissions.