Frequently asked questions

1. Choose a treatment and place your order.
2. Complete your online intake.
3. A licensed provider reviews it.
4. If treatment is appropriate, your prescription goes to a partner pharmacy and ships to your home.

When you order, before your intake is reviewed. If a provider can’t treat you, you’re refunded in full.

A licensed provider decides after reviewing your intake, medical history, current medications and, when required, lab results.

Welm is available in 36 states and Washington, D.C. Your state is confirmed during intake. If we’re not open where you live yet, we’ll let you know when we are.

Not currently. Welm uses clear cash-pay pricing, without insurance billing.

Every treatment lists its monthly and 3-month price. Paying every 3 months costs less than paying monthly.

No. The intake must be completed by the person seeking care, who must be over 18.

Semaglutide, Tirzepatide, NAD+ and Sermorelin, plus bundles that pair them with supporting treatments such as B12 (methylcobalamin).

No. Compounded medications are not FDA-approved. They are prepared by a licensed pharmacy against an individual prescription and have not been evaluated by the FDA for safety, effectiveness or quality.

Independent licensed providers review your health history and decide whether treatment is appropriate. A prescription isn’t guaranteed.

Once your provider approves, your prescription is sent to a partner pharmacy. Most medications are prepared and shipped within about five business days.

Plans renew automatically until you cancel. Depending on your plan, you may complete a follow-up check-in before a refill is approved.

Message your provider through the patient portal. For severe or life-threatening symptoms, get medical help right away.

In your account, go to My plan and choose Payment method.

Cancel from My plan in your account, or email [email protected]. Cancel at least 7 days before your next refill to avoid that charge. Cancelling doesn’t refund fees already processed or shipments already sent.

Eligible patients can ask for a hold, which pauses billing and shipments until you restart. Ask at least 7 days before your next refill.

If a provider can’t treat you, you’re refunded in full. Provider fees aren’t refundable once your review begins, and medication isn’t refundable once it ships.

Through the patient portal. Your sign-in code is on the Patient portal page in your account.

We take it seriously. Your health intake and medical records are kept on your care provider’s secure clinical platform. Our Privacy Policy explains what we collect, how it’s protected, and your rights.

Call 911 or go to the nearest emergency room. The platform isn’t monitored in real time for emergencies.